These services can be contracted directly with private individuals, through Local Authorities or third party organisations. We are experienced in the administration of Disabled Facilities Grants (DFGs) and are accustomed to working to normalised rates or to a schedule of rates.
Our philosophy is to provide exceptional customer service, with quick turnaround times, ensuring that all jobs have an agreed start and end date. We agree all work schedules in partnership with the householder, taking into account any special requirements they may have and working around these if required. Our dedicated team makes sure there is minimal disruption to daily lives and schedules, treating our customers with dignity and respect at all times.
We constantly measure the quality of our work and rectify any issues via our defects procedure. We keep baseline data and conduct customer satisfaction surveys, using the results to enable us to continuously improve our systems, procedures and levels of service.